Module 5 - BPMN

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otázka		Odpoveď
Categories of Business Processes začať sa učiť		Order-to-stock; Quote-to-order; Procure-to-pay; Issue-to-resolution; Application-to-approval
Order-to-cash začať sa učiť		performed by a vendor, starts with submitting order for a product, service, ends with delivery and payment; may encompass order verification, shipment, delivery, invoicing
Quote-to-order začať sa učiť		typically, precedes Order-to-stock, customer requests a price quote and Des with customer placing an order; Order-to-stock and quote-to-order can be combined into quote-to-cash process
Procure-to-pay začať sa učiť		obtaining quotes, approving purchase, selecting supplier; dual to quote-to-cash process
Issue-to-resolution začať sa učiť		customer raises an issue, continues until ideally both agree that the issue has been resolved; claim-to-resolution
application-to-approval začať sa učiť		starts with request, ends with approval/denial; building permit, business permit, application to degree program
ingredients of a business process začať sa učiť		events (no duration); activities (events can trigger a number of activities); decision points (decision made affects processes); outcome (positive or negative)
Business Process Management Lifecycle začať sa učiť		1. Process identification, 2. Process discovery, 3. Process analysis, 4. Process redesign, 5. Process implementation, 6. Process monitoring and controlling
BPMN začať sa učiť		events - starts with a noun; purchase order received; activities - starts with a verb in imperative form; approve order; process model - noun preceded by an adjective; order fulfilment process

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