06 - Performance reports for management

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The purpose of the Performance Report should be considered does it reflect...
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reflect the mission statement | and objectives?
Performance Report should be ... for the audience.
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relevant | and understandable.
The layout of performance report should be...
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user-friendly | and avoid information overload.
In a performance report a range of ... should be included.
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of financial and non-financial (quantitative, and qualitative), internal and external.
An effective data visualisation tool should consider:
LIPA
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Layout, Information, Purpose and Audience.
LIPA
Benefits of Data visualisation:
RUPIA
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Real time. | Understanding. | Performance optimisation. | Insight. | Accessible.
RUPIA
Problems dealing with quantitative data in performance reports:
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% understand.| Confusing correlation and causality.| Data unrepresentative. | Underlying causes misidentification. | Benchmark unsuitable. | Isolation of figures. | Sample understanding.
% CDU BIS (PPF)
Processing of data poor. | Presentation of data poor. | Figures selection.
Qualitative information is...
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information that cannot be normally express in numerical terms. Qualitative information is often in the form of opinions from customers or suppliers.
Subjective nature of qualitative information makes it more difficult to consider. Although difficult, qualitative factors should be considered when making decision.

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